The future of our workforce is at a crossroads. More than 22 million people have lost jobs or have been furloughed during the pandemic. Millions of them will need to be "re-skilled" because their jobs have significantly changed or were eliminated entirely. This need is especially urgent for service workers, who have been hit the hardest by the pandemic. New jobs created during the COVID-19 pandemic will require data science, artificial intelligence, analytics, cybersecurity and leadership skills given the new methods companies have implemented to survive this once-in-a-lifetime economic shift.