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Drudge Retort: The Other Side of the News
Thursday, July 15, 2021

Geoffrey A. Fowler: I recently moved and needed to sign up for internet and TV service. I chose a package that Comcast advertised would cost $90 per month. When the first bill arrived, it totaled -- surprise! -- $127.72. That's 42 percent more.

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...Comcast tells me this is exactly what its customers want. It said it disclosed its copious additional fees to me in various fine-print communications -- though only after I entered my credit card number.

"We conduct extensive consumer research and host focus groups and incorporate our findings into the way we present information to our customers, all in an effort to help ensure they have a positive experience and can easily understand the details of their service," said Jennifer Khoury, Comcast's chief communications officer....


Comcast says this is what its customers want based upon focus groups.

I can only wonder what alternatives were presented during those focus group sessions?

~Do you prefer that Comcast springs hidden costs upon you, or do you prefer to see the cost of the service rise by 50%~



#1 | Posted by LampLighter at 2021-07-15 12:00 PM | Reply

We told cable to F off once we realized how much we paid to have 45% of the content be ads... let alone all night infomercials...what's the point?
Now we stream a few like Hulu and Netflix and always keep an eye open for free trials.
.

#2 | Posted by 503jc69 at 2021-07-15 07:15 PM | Reply

We pay 70 for internet 18 for Netflix and 21 for Disney plus Hulu plus HBO max, so 109 a month total. Internet service was advertised at 70 and it costs 70 no hidden fees and hasn't changed price in like 5 years. Haven't had cable TV service in like 5 years. Sometimes we spring for sling during hockey season but this year we were too busy and couldn't watch enough games to justify it.

#3 | Posted by TaoWarrior at 2021-07-15 07:58 PM | Reply

Cut cable 15 years ago, I can't watch commercials now. I have netflix and prime. I might drop netflix for one of the others to binge, then switch back. I should really cancel during the summer.

#4 | Posted by bored at 2021-07-15 08:35 PM | Reply

I haven't had cable tv or whatever it is called in over a decade. Things eventually come around to Hulu or some other streaming service and I do a binge-watch catch-up on some shows. I switch around every few months. Fiber came through and they gave me Hulu and Disney for a year. Could never get Disney to work and I didn't care.

I mean seriously it's only TV people. Roku and Apple TV is about as much tv tech as I want.

I get my news from Reuters or AP. I just want the story and not the punditry.

#5 | Posted by RightisTrite at 2021-07-15 08:36 PM | Reply

Notice that all the cable companies, cell phone companies, and lots of other types of companies encourage us to go paperless. I realized lately, I don't want to go paperless, I want an actual statement that so I can see any increase by comparing it to the previous month and if there is any discrepancy I will call them to correct it which they usually do without an argument. Their model is that most people won't really pay attention and just pay what they say you owe. Don't trust any of those corporations, they are all crooks just waiting for you to put your guard down.
In the past week I have caught two, Sprint and Comcast trying to do that and I made them take the extra charges off my bill both times because I had a paper statement and could honestly tell them I never agreed to these additional services or charges. Get a paper bill mailed to you every month and keep a record of what you agree to so they can't claim you did agree to things you never wanted. Paperless billing doesn't really save trees, it's just an opportunity for corporations to tell you that you agreed to things you never agreed to.

#6 | Posted by danni at 2021-07-15 10:15 PM | Reply | Newsworthy 1

Danni I have been paperless for years I also can go back and pull up a PDF or email of years worth of bills. So going paperless doesn't stop you from protecting yourself. Autopay though I only use with two companies Verizon cause I get an autopay discount and progress energy cause I'm on equal pay so I don't have to worry about surprises.

Autopay is where they get you because you might not even notice the charges until too late.

#7 | Posted by TaoWarrior at 2021-07-16 05:05 AM | Reply

No. 2, EXACTLY...

Cable tv is a dinosaur...

Have had a Roku for like 5+ years now,
have 100's of free channels to look over,
only have about 30 or so, in my channel cue that
I think are worth the time. Used to pay for Netflix,
quit them. Now only paid channels are Disney and Hulu.

My t.v. bill was like $150 a month with Direct T.V.
It was the same when I had their competition.

Now I pay like $20 ish a month for t.v.

Indeed, the my wifi bill is twice now what my
t.v. bill is...

#8 | Posted by earthmuse at 2021-07-16 09:09 AM | Reply

#8

I looked at dumping Netflix but there is just too much on there. I pay for the top level one so I can run 4 screens at a time, it means my kids can keep using mine and in one case he gets a discount on rent since he provides the Netflix for the house. I also enjoy a lot of what is on HBO so I get that through Hulu. Verizon covers Hulu and Disney plus so I only pay the 6 for ad free Hulu and 14.99 for HBO. So 39 dollars a month for TV. I would love to drop it down but I use Netflix and HBO more than enough to make it worthwhile.

#9 | Posted by TaoWarrior at 2021-07-16 09:53 AM | Reply

I lowered my Comcast/xfinity bill from $168+ to $116+ by switching from 220 channels to only 10+. Those channels I wanted to keep since I watch local news and local PBS channels. I may eventually switch to only Internet, but for now I'm willing to pay for those channels.

My televisions have Roku 3 devices attached, and I currently can watch movies and series I once watched on the above 220+ channels plus dozens more.

Internet wifi remained the same for my many devices: Three televisions, 3 laptops, 2 Kindles.

I monitor my data usage every day to stay within the allowed amount, and my monthly bill has remained the same, + or - a few cents.

#10 | Posted by Judity at 2021-07-16 10:35 AM | Reply

You don't own your box and don't stream?

#11 | Posted by fresno500 at 2021-07-16 03:09 PM | Reply

My mind is blown Comcast has data limits for home internet? That's some next level BS.

Heck I have "unlimited" mobile data (I get choked over 50GB but not charged extra) home is truly unlimited and I can't imagine having to decide if I had the data available to stream the show/movie I want to watch.

Man I'm sorry for you Judity, hopefully a company that isn't garbage moves into your area soon.

#12 | Posted by TaoWarrior at 2021-07-16 03:26 PM | Reply

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