GM dealerships fix 11,000 broken Teslas in 1 year

Friday, November 18, 2022

General Motors revealed Thursday it's found a new stream of revenue stemming from its dealership arm: fixing Tesla EVs. Speaking at an investor day for the company, President Mark Reuss told analysts and investors GM has fixed over 11,000 of the Tesla-branded electric vehicles since 2021, Barron's reports.

Posted by sitzkrieg at 10:33 AM | 9 COMMENTS | permalink | Comment on This Entry |

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As Barron's points out, Tesla is a fast-growing company that doesn't have nearly the same car-to-service-center ratio as an established automaker like GM. That means there aren't as many official facilities around to service cars. Tesla owners have long harped on the long wait times for service, and it seems some owners are turning to out-of-network parties to get stuff done.

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I know someone who works on the assembly line at Tesla
I hear stories about cars with missing bolts and unsealed body panels leaving the factory with QA approval. Very poor and even nonexistent quality checks on the workmanship

#1 | Posted by ChiefTutMoses at 2022-11-18 11:28 AM | Reply

I can see Tesla pushing for requiring that Teslas be repaired at certified Tesla repair shops. Like what John Deer does.

Musk is proving more and more every day that he an incompetent business person, particularly without the billions in gov't subsidies which Biden decided to end.

Staff problems at SpaceX. Staff problems, Tesla caused fatalities, poor QC at Tesla. Complete incompetence at Twitter.

I knew he was going to ---- it all up. I didn't think it would happen quite so fast.

#2 | Posted by horstngraben at 2022-11-18 11:53 AM | Reply

I can see Tesla pushing for requiring that Teslas be repaired at certified Tesla repair shops.

#2 | POSTED BY HORSTNGRABEN AT 2022-11-18 11:53 AM | REPLY

They cannot. Automobiles are covered by the Magnusson-Moss Warranty Act.

#3 | Posted by sitzkrieg at 2022-11-18 05:48 PM | Reply | Newsworthy 1

Anecdotal, but my son had a Tesla in south FL and getting it repaired by Tesla was a total clusterf*ck. Their customer service evidently sucks. But, hey, Elon Musk is in charge, right? And the guy's a freaking genius, right? Bound to get ironed out soon, right? Riiiiiight.

#4 | Posted by Doc_Sarvis at 2022-11-19 06:43 AM | Reply

#4 | POSTED BY DOC_SARVIS AT 2022-11-19 06:43 AM | REPLY

That was the point of eliminating the "legacy dealership system". Tesla had to strip away that layer of accountability and consumer protection. They would have made billions in franchise fees alone, but would have to make good cars. With DTC, it lets them claim victimhood in states that require franchised dealers to sell to the public, while at the same time circumvent lemon laws by performing warranty repairs as good will services.

#5 | Posted by sitzkrieg at 2022-11-19 10:28 AM | Reply | Newsworthy 1

Thanks for the correction.

#6 | Posted by horstngraben at 2022-11-19 11:08 AM | Reply

I can see Tesla pushing for requiring that Teslas be repaired at certified Tesla repair shops.
#2 | POSTED BY HORSTNGRABEN

It depends, if you purchase an Extended Service Agreement, then the service is required to be done at Tesla Service Centers, obiviously.

Magnusson-Moss Warranty Act applies to parts not services. Tesla offers a "limited warranty" which means it doesn't meet Federal regulations.

Tesla warranty doesn't cover labor on parts that its service centers didn't do the installation. So if you have the part installed be Joe's, Tesla will only cover the part, not the labor costs.

#7 | Posted by oneironaut at 2022-11-19 11:38 AM | Reply

Battery warranty has to meet federal regs. Everything else on the car... they game that system hard.

#8 | Posted by sitzkrieg at 2022-11-19 12:45 PM | Reply

Battery warranty has to meet federal regs. Everything else on the car... they game that system hard.
#8 | POSTED BY SITZKRIEG

The battery and drive train are also "limited warranty". Meaning it falls short in certain aspects of Fed regulations, but MUST meet the 8yr warranty, but the federal law doesn't stipulate what the terms are; For instance total failure or a just a capacity drop, manufactures warranties vary.

#9 | Posted by oneironaut at 2022-11-19 01:52 PM | Reply