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Drudge Retort: The Other Side of the News
Friday, December 02, 2022

A Maryland woman is speaking out after a Starbucks barista wrote her name as "Monkey" while taking her order.

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..."The lady at the register asked my name and I told her, and that was it," she said, noting that she used the Starbucks app to pay and verbally told the woman working her name was "Monique."...

Pugh said it was a long wait for her drink and she observed that everyone ahead of her was called by their name.

"I can see from a distance, a barista picks up (my) drink and she looks at it weird, says venti Caramel Frap' and backed away."

Pugh said she picked up the cup and saw the word "Monkey" on it....

Despite the distressing word on her cup, Pugh said, she initially just engaged with the nearest barista, a male, to try to get him to fix her drink, which was made incorrectly. She said that he was immediately "very combative and argumentative."

"He and I were going back and forth about whether the drink was made correctly and then I had to stop myself and realized monkey' was written on my cup," she said, adding she was the only Black person in the store at the time.

She said she asked the employee, "Why am I the only Black person in the store and 'monkey' is written on my cup?"...


#1 | Posted by LampLighter at 2022-12-02 11:16 AM | Reply

Too much Monique business.

#2 | Posted by LegallyYourDead at 2022-12-02 11:28 AM | Reply

But wait? I thought "racism" was gone based on some people thinking words are important than actions?

#3 | Posted by JasonM at 2022-12-02 12:35 PM | Reply

I'm not convinced this isn't just incompetence.

Unrelated, if you use the Starbucks app to pay, why doesn't it populate your name into the order?

#4 | Posted by snoofy at 2022-12-02 12:47 PM | Reply | Newsworthy 1

@34 ... I'm not convinced this isn't just incompetence. ...

I'm about 60/40 on this, with the 40% part being "incompetence."

My reason for leaning towards intentional was the reaction of the other employees, then seemed to be less than willing to help.

#5 | Posted by LampLighter at 2022-12-02 02:01 PM | Reply

#5

Still probably incompetence. They probably saw the name and assumed either a PIA that pissed of the cashier or assumed that she was going to be complaining about the name on the cup and went defensive before the interaction started.

The bulk of Starbucks employees I've ever encountered (like nearly 90%) tended towards venti-liberal with an extra shot of woke so I seriously doubt a whole store of racist employees could exist.

#6 | Posted by TaoWarrior at 2022-12-02 02:27 PM | Reply

@#6 ... Still probably incompetence....

I won't argue that, though I'll stay with my 60/40.

Re-reading #4 raises a good question... "if you use the Starbucks app to pay, why doesn't it populate your name into the order?"

Good question. I'd think it should. I'd think the app might even allow a "cup name" to be entered and used automatically on the receipt.

Maybe it does, and that name was overridden? I dunno.

But the reaction of the other employees still baffles me.

#7 | Posted by LampLighter at 2022-12-02 03:00 PM | Reply


Unrelated, if you use the Starbucks app to pay, why doesn't it populate your name into the order?
#4 | POSTED BY SNOOFY

If you go into the settings and modify your first name to whatever you want, it should appear on the order. iOS you can change it Android you need to update the app if you can't.


Still probably incompetence.

The customer's name is "Monique", is it possible the barista heard "monkey". People put all sorts of nicknames on their cups for fun, I am not saying it was appropriate, but imagine questioning "Monique" about her "name".

In the barista's mind, what if they questioned it?

I feel this is more than likely an innocent mistake. Why after all the African Americans served would the barista choose this one opportunity to be "racist"?

#8 | Posted by oneironaut at 2022-12-02 08:55 PM | Reply | Newsworthy 1

Haha he's trying to cozy up to me.

"Why after all the African Americans served would the barista choose this one opportunity to be "racist"?"

^
This is an anti-thought question.

#9 | Posted by snoofy at 2022-12-02 09:07 PM | Reply

@#8 ... Why after all the African Americans served would the barista choose this one opportunity to be "racist"? ...

From the article...

..."He and I were going back and forth about whether the drink was made correctly and then I had to stop myselfand realized monkey' was written on my cup," she said, adding she was the only Black person in the store at the time....

Once again, the actions of the employees were odd.

It may be just an innocent mistake, and I laud Starbucks for the actions taken to correct it, but why should any customer of a store have to dealt with what this customer has dealt with?

The customer service at this Starbucks failed. Starbucks realized that, and took action to correct it.


#10 | Posted by LampLighter at 2022-12-02 09:08 PM | Reply

#8 | POSTED BY ONEIRONAUT

You're a g-d moron, boy.

#11 | Posted by LegallyYourDead at 2022-12-02 09:26 PM | Reply | Newsworthy 1

#8 How surprising you're defending racists.

#12 | Posted by RJSquirrel at 2022-12-03 05:21 AM | Reply

This story would be better if the employee wrote "Gorilla" on the cup.

#13 | Posted by BellRinger at 2022-12-03 11:59 AM | Reply

So did any of y'all.. and by that I even include the "news" sources... think to ask an employee about this? If you order on the app, the barista does not actually even get a chance TO put a name on your drink. She called herself "monkey."

#14 | Posted by VictorZiblis at 2022-12-03 09:39 PM | Reply

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