If the AI I interact with on a regular basis is any indication, customer service will drop like a stone and customer frustration/anger will rise quite significantly.

AI is nowhere near what they've promised, even on basic tasks. For instance, the auto-corrects or auto-insertions when I'm writing documents are usually nonsensical and I spend more time fixing them than I save by having the s*&^ty AI I didn't want in the first place "help" me.

Getting to a person on a phone for a problem is nearly impossible these days with garbage AI menus that constantly try to get you to go to their website (which has already been done, of course, and isn't helpful) or give you information that isn't at all helpful is also something I find quite common.

Wasn't there a stat that something like 40% of companies that have implemented AI have been looking into getting rid of it because it's been more of a hassle than a help?