This man was guilty of extreme negligence, and should be sentenced justly.
How did they get a 2nd Degree murder on him though?
AI Overview
Second-degree murder is a homicide committed with malice aforethought, intent to cause serious bodily harm, or extreme recklessness ("depraved heart"), but without premeditation or deliberation. It is generally an intentional, spur-of-the-moment killing or death caused by dangerous, impulsive behavior, such as shooting into a crowd.
Key Characteristics and Examples:
No Premeditation: Unlike first-degree murder, the act is not planned in advance.
Intent to Harm/Kill: The perpetrator intends to kill or cause serious bodily injury, but the act is impulsive.
"Depraved Heart": Extreme recklessness or acting with a conscious disregard for human life (e.g., severe drunk driving resulting in death, or firing a gun into a room).
Examples: A sudden fight leading to a death, or a severe beating that results in fatal injury.
Penalties: Generally, penalties are less severe than first-degree, but still carry serious prison terms, typically 15 years to life, depending on the jurisdiction.
I've experienced
1) Call Center based in a southern state - super helpful, and I could actually understand them
2) Foreign call center - generally talk to someone named "Jake" with an accent that makes them hard to understand and I'm sure it's the same for them given the quality of the outcomes
3) AI Call center - mixed... There are the actual AI ones that emulate a person scarily well, and for basic issues work ok. Then there are the ones like Lamp described for Comcast that make me want to slam the phone down like I had an old school phone receiver in my hand.
If onshoring call centers resulted in a mix of the good AI from 3 with escalations to the people in 1.... I'm all for it. I'd happily never speak to "Jake" again.