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... The facility, which called itself "Colorado's Best Psychiatric Hospital," touted "exceptional psychiatric care in a world-class environment," including a "state-of-the-art" 63,000-square-foot facility decked out with crafts areas, light therapy rooms and "cozy nooks."

During the intake process, Keele said she told a nurse about her son's yearslong battle with mental illness, how he had struggled to keep up with his treatments, hold down a job and keep a roof over his head. How he had stopped taking his psychiatric medications. How just before he left that night he had told his fiancee that he wanted "some alone time" in the valley's rolling hills.

But 102 minutes after he arrived at West Springs, a nurse discharged him. ...