Wednesday, October 16, 2024

Biden/Harris FTC Moves to Finalize Rule 'Click to Cancel'

The Federal Trade Commission is announcing a finalized rule to make it easier for people to cancel subscriptions and memberships they just don't want anymore. It's called click to cancel.

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FTC Commissioner Lina Khan said in an interview Tuesday that the rule is designed so that if consumers signed up online, they must also be able to cancel on the same website in the same number of steps.

In August, the administration announced it was moving forward on the proposed rule as part of its "Time Is Money" crackdown on a host of consumer-oriented hassles. Khan said the agency now gets around 70 complaints every day related to frustrations around canceling subscriptions - a number she said has increased "dramatically" from just a few years ago.

She described many current cancellation systems, which sometimes feature either unhelpful automated phone systems or endless transfers between agents, as a "doom loop."

"It's this real fundamental frustration and this feeling that there can be this indignity of being a consumer, and that's what we want to address and make right," Khan said. "All people want here is some fairness and some honesty, and that's what this rule will do."

No wonder so many in the business world want Lina Kahn gone as FTC Commissioner. What a common sense response - if you allow people to sign up for subscriptions online in a few steps or clicks, then they should also be allowed to cancel subscriptions in the identical manner.

#1 | Posted by tonyroma at 2024-10-16 06:06 PM

@#1 ... if you allow people to sign up for subscriptions online in a few steps or clicks, then they should also be allowed to cancel subscriptions in the identical manner. ...

Yup.

That's one reason why I never signed up for Amazon Prime ... the onerous danace that must be done to unsubscribe.

The government is suing Amazon over how hard it is to cancel Prime (2023)
www.vox.com

... Have you ever tried to cancel your Amazon Prime subscription? It's pretty tough, right? And yet you likely found it very easy to sign up for Prime. So easy, in fact, that you may have enrolled without even realizing it. Well, the Federal Trade Commission is suing the company over what it describes as "nonconsensual enrollment," as well as the excessively difficult process for customers to cancel Prime subscriptions.

According to the FTC, Amazon has deliberately taken steps to get and keep as many Prime subscribers as possible, even using "dark patterns," or manipulative web design, to do so. And it did so intentionally and knowingly, the heavily redacted lawsuit says.

"Amazon tricked and trapped people into recurring subscriptions without their consent, not only frustrating users but also costing them significant money," FTC Chair Lina Khan said in a statement. "These manipulative tactics harm consumers and law-abiding businesses alike. The FTC will continue to vigorously protect Americans from dark patterns' and other unfair or deceptive practices in digital markets." ...


#2 | Posted by LampLighter at 2024-10-16 06:53 PM

To cancel prime just cancel the credit card/debit card it is tied to.

#3 | Posted by truthhurts at 2024-10-16 06:57 PM

@#3

Easier said than done.

And that is the problem.

#4 | Posted by LampLighter at 2024-10-16 07:03 PM

For example...

VISA is sharing your information with vendors when you get a new debit card
www.reddit.com

... Found this out this morning. Got a reoccurring charge from Netflix after I had canceled my old card and got my new one. Went on the website and they have all the card info, I never gave it to them and never was notified my billing information has changed. According to Wells Fargo there's a new program where vendors can get your info when you request a new card, Exp date, CCV all of it straight from VISA. How in any way is this legal? This should be an opt in program if it has to exist. ...

#5 | Posted by LampLighter at 2024-10-16 07:06 PM

@#5

fwiw, I had a similar experience.

I my Visa card was cancelled due to fraudulent charges.

Yet, I still received charges on the new, replacement card, charges from entities that I did not authorize for the new card.

#6 | Posted by LampLighter at 2024-10-16 07:09 PM

@#6

I my

- should be -

My

oops. :)

#7 | Posted by LampLighter at 2024-10-16 07:11 PM

Excellent idea.

#8 | Posted by eberly at 2024-10-16 07:35 PM

#2

I think it was like 3 clicks. Seriously, Amazon Prime wasn't hard to cancel at all.

What I'm dreading is the PITA it's gonna be to cancel Comcrap. As soon as I get the new municipal fiber installed, I've gotta deal with that.

#9 | Posted by DarkVader at 2024-10-16 09:53 PM

Seems only reasonable...

OCU

#10 | Posted by OCUser at 2024-10-16 09:56 PM

@#9 ... Seriously, Amazon Prime wasn't hard to cancel at all. ...

Yeah, more recently.

But apparently before Amazon received the criticism ....

It is good that Amazon seems to have taken into account its customers' concerns.

That aside,

A simple click-an-delete-the-account would be most appreciative.

From the cited article...

... She described many current cancellation systems, which sometimes feature either unhelpful automated phone systems or endless transfers between agents, as a "doom loop." ...



#11 | Posted by LampLighter at 2024-10-16 10:08 PM

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